Privacy Policy

Oahu Mold Water Fire, a brand of Kauai Mold Inc. (“we,” “us,” or “our”), provides water damage, mold remediation, and fire restoration services on Oahu. This Privacy Policy explains how we collect, use, and protect information when you visit our website, call us, or request our services.

1. Information We Collect

• Contact and project information: Name, phone number, email address, property address, and details about the damage or service you need, provided through our forms or by phone.
• Call details: When you call our tracked phone numbers, we receive your phone number, the time of the call, and which marketing source the call came from. We use this to respond to you and to understand which of our marketing works.
• Usage data: IP address, browser and device type, pages viewed, and referring website, collected automatically when you browse the site.
• Cookies and analytics: We use Google Analytics and Google Tag Manager to measure site traffic and marketing performance, and Microsoft Clarity, a session-analytics tool that records anonymized browsing sessions (clicks, scrolls, and page interactions) and generates heatmaps that help us improve the site.

2. How We Use Information

• To respond to your inquiry and dispatch our crew.
• To assess, schedule, and deliver restoration services.
• To follow up about your project, estimate, or assessment.
• To measure and improve our marketing and website.
• To maintain records required for licensing and insurance.

3. Calls and Text Messages

If you provide your phone number, we may call or text you about your inquiry, estimate, or active project. Message and data rates may apply. Reply STOP to any text to opt out, or tell us by phone or email and we will stop texting you. We do not send promotional text blasts.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Opt-in data and consent records are used only to deliver the communications you requested.

4. Sharing Your Information

We do not sell your personal information. We share it only with:

• Service providers that operate parts of our business on our behalf — call tracking, analytics, scheduling, and email — under their own privacy obligations.
• Insurance carriers and adjusters, when you ask us to work with your claim.
• Legal authorities, if required by law, subpoena, or court order.

5. Cookies and Your Choices

When you first visit, a cookie banner lets you accept or decline optional cookies. Strictly necessary cookies are always on; analytics and marketing cookies are optional. You can change your choice at any time via the “Cookie Settings” link in the site footer, and you can also control cookies through your browser settings. We honor the Global Privacy Control browser signal as an opt-out.

6. Data Retention and Security

We keep project records as long as needed to provide services and meet licensing, insurance, and legal obligations, then delete or anonymize them. We use reasonable administrative and technical safeguards to protect your information; no method of transmission or storage is completely secure.

7. Children

Our website and services are not directed to children under 13, and we do not knowingly collect their information.

8. Changes to This Policy

We may update this policy from time to time. The “Last updated” date above reflects the current version; material changes will be posted on this page.

9. Contact

Oahu Mold Water Fire · Honolulu, HI 96813 · contact@oahumold.com · (808) 635-8100