Question 1

How fast can you actually get to my property?

Accepted Answer

Our standard for emergency calls anywhere on Oahu is 60 minutes or less. We staff dispatch 24/7 — when you call, you reach a real person, not a voicemail.

Question 2

Do you bill my insurance directly?

Accepted Answer

Yes. We work with every major carrier and handle scope, documentation, and billing directly with your adjuster. You don't front the cost — we coordinate the claim from start to finish.

Question 3

What if I don't know whether it's covered?

Accepted Answer

Call us anyway. Inspections and assessments are free, and we'll tell you on-site whether the loss is likely covered before you ever open a claim.

Question 4

Are you really on island? Or sub-contracting?

Accepted Answer

On island. Owner-operated out of Honolulu. Every job is run by our crew — never sub-contracted to a mainland franchise.

Question 5

How does mold testing work?

Accepted Answer

We do free visual inspections. If lab testing is needed for clearance or insurance documentation, we coordinate independent third-party testing so the results aren't biased toward our scope.

Question 6

Do you handle the reconstruction too?

Accepted Answer

Yes. We're a Licensed General Contractor (BC-39135), so mitigation and reconstruction happen under one roof. One number to call, one invoice, one schedule.

Question 7

What does it cost?

Accepted Answer

Most water, fire, and mold losses are insurance-covered. For out-of-pocket work, you'll get a written estimate before any work begins — no surprise invoices.

Restoration insights for Oahu homeowners.